Introduction
EMN Plant Ltd respects your privacy and is committed to protecting your personal information.
This Privacy Notice explains how we collect, use, store and protect personal information when you visit our website, contact us or otherwise interact with us.
EMN Plant Ltd is the data controller responsible for the personal information covered by this notice.
We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection legislation.
Where applicable, we provide additional privacy information to customers and suppliers about how we process personal information in those relationships.
Who we are
EMN Plant Ltd
Sella Ness
Graven
Shetland
ZE2 9UP
Telephone: 01806 242 882
Email: [email protected]
If you have any questions about this Privacy Notice, how we use your personal information or wish to exercise your data protection rights, please contact us using the details above.
Information we collect
The personal information we collect will depend on how you interact with us and may include:
- your name;
- address;
- telephone number;
- email address;
- the company or organisation you work for;
- information you provide when making an enquiry or contacting us;
- information relating to quotations, services or work you enquire about;
- correspondence between you and EMN Plant Ltd; and
- technical information collected when you use our website, which may include your IP address, browser type, device information and information about how you use our website.
We aim only to collect personal information that is necessary for the purpose for which it is being used.
How we collect personal information
We may collect information:
- directly from you when you contact us by telephone, email, through our website or by other means;
- when you complete a form or make an enquiry;
- during the course of a business relationship with us; and
- automatically when you use our website, including through cookies and similar technologies where applicable.
We may also receive personal information from third parties where necessary for our business activities and where we have a lawful basis for doing so. This may include information provided by customers, suppliers, contractors, professional advisers or publicly available sources. Where required by law, we will tell you the source of the information and provide the relevant privacy information.
How and why we use your information
We use personal information only where we have a lawful basis for doing so. The purposes for which we may use your information and the lawful bases we normally rely upon are:
Purpose | Lawful basis |
Responding to enquiries and requests for information | Our legitimate interests in responding to enquiries and developing our business, or taking steps at your request before entering into a contract. |
Providing quotations and information about our services | Taking steps at your request before entering into a contract, or our legitimate interests in developing our business. |
Communicating with you about work or services | Performance of a contract, taking steps before entering into a contract, or our legitimate interests in managing business relationships. |
Managing our business relationships and maintaining appropriate business records | Our legitimate interests in administering and managing our business. |
Meeting legal, regulatory, accounting and tax requirements | Compliance with a legal obligation. |
Protecting our business, systems and website from misuse or security threats | Our legitimate interests in protecting our business, information and IT systems. |
Operating, maintaining and improving our website | Our legitimate interests in operating and improving our website, and consent where required for non-essential cookies or similar technologies. |
Sending information about our services | Our legitimate interests or consent, as applicable, and subject to applicable electronic marketing requirements. |
Where we rely on legitimate interests, we consider whether our interests are proportionate and whether your rights and interests override ours.
Where we rely on your consent, you may withdraw your consent at any time.
We will not use personal information for purposes that are incompatible with the purpose for which it was originally collected unless permitted or required by law.
Sharing your personal information
We do not sell your personal information.
Where necessary for the purposes described in this notice, we may share personal information with organisations that provide services to us or where disclosure is necessary for our business activities or legal obligations.
These may include:
- IT, website hosting and cloud service providers;
- professional advisers, including accountants, auditors, insurers and legal advisers;
- banks and payment service providers;
- contractors and other service providers acting on our behalf;
- regulators, government bodies, law enforcement agencies or other authorities where required by law; and
- other organisations where disclosure is necessary to establish, exercise or defend legal claims.
Where an organisation processes personal information on our behalf, we require appropriate arrangements to protect that information.
International transfers
Some organisations that provide services to us may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we will ensure appropriate safeguards are in place as required by applicable data protection law.
How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected. In determining the appropriate retention period, we consider the nature of the information, the purpose for which it is held, our legal, accounting, tax, insurance and regulatory obligations, and any periods during which legal claims may be brought or defended.
Different types of information may therefore be retained for different periods in accordance with our retention arrangements.
When personal information is no longer required, we will securely delete or dispose of it.
How we protect your information
We take appropriate technical and organisational measures to protect personal information against unauthorised or unlawful access, alteration, disclosure, loss or destruction.
Access to personal information is restricted to those who require it for legitimate business purposes.
Cookies
Our website may use cookies and similar technologies to operate the website and understand how it is used.
Some cookies are necessary for the website to function. Other cookies, including certain analytics or marketing cookies, will only be used where permitted by law and, where required, with your consent.
You can manage your cookie preferences through the cookie controls available on our website.
Your data protection rights
Depending on the circumstances, you may have the right to:
- access the personal information we hold about you;
- rectify inaccurate or incomplete personal information;
- request erasure of your personal information;
- restrict how we process your personal information;
- object to certain types of processing;
- data portability, allowing you to obtain and reuse certain information for your own purposes; and
- withdraw consent at any time where we rely on consent to process your information.
These rights are subject to certain conditions and exemptions under data protection law.
You will not normally have to pay a fee to exercise your rights.
To exercise any of these rights, please contact us using the details at the beginning of this notice.
Automated decision-making
We do not use personal information collected through this website to make decisions about individuals based solely on automated processing that produce legal or similarly significant effects.
Complaints
If you have concerns about how we have handled your personal information, please contact us in the first instance so that we have an opportunity to address your concerns.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent regulator for data protection.
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Further information is available from the ICO.
Links to other websites
Our website may contain links to websites operated by third parties. We are not responsible for the privacy practices of those websites.
We encourage you to review the privacy information provided by the relevant organisation when visiting an external website.
Changes to this Privacy Notice
We may update this Privacy Notice from time to time to reflect changes to our activities, website or legal obligations.
The latest version will be published on this website.
Last updated: November 2026